REFUNDS & CANCELLATION

Unused? Ask us.

Signup and purchases are closed while we test the service.

Our unused-subscription promise

We offer a full refund of your latest monthly or annual payment, including renewals, if you request it within 14 days of that payment and zero games using that billing period’s paid features have started.

Hosting a game that starts with AI opponents uses the host’s AI Access. Human-only games and joining someone else’s table do not use your own subscription. Merely opening the website or creating a waiting room does not count as starting an AI game.

We assess the latest payment’s billing period separately. For example, if you played paid AI games in September but none in the new October period, an October refund request within 14 days can cover October. It does not refund September. For annual billing, the period is the year covered by that payment.

How to request a refund

Open the contact form, choose “Subscription, cancellation or refund”, and give your account email and the payment reference from your receipt. Save your private conversation link to read our reply. Do not send passwords or card details. We may ask for proof that you control the account.

You can also request a refund through Paddle’s buyer support or the support link on your receipt. Paddle processes the refund. A confirmed refund ends the paid access covered by that payment.

If you have used paid features

Use does not automatically remove every refund right. We review requests involving faults, mistaken charges and other concerns. We may use our billing usage summary to confirm which paid AI games started and ask Paddle to review a request. That summary survives room deletion; it records usage, not an exact computing cost.

Your applicable consumer rights and Paddle’s refund policy still apply. They can provide rights beyond our unused-subscription promise. Nothing here limits those rights.

Subscribing again after a refund

After a refund, self-service subscription checkout is closed for your account until we review your request. Contact us to subscribe again. This helps prevent repeated payment and refund abuse. We use your account and Paddle billing history for this review; do not send card details. Normal cancellation without a refund does not trigger this restriction, and this restriction does not limit your refund rights.

Cancel without a refund

Open Account and follow the link to manage your subscription in Paddle. You can also use the “Manage subscription” link in your receipt or contact Paddle’s buyer support. Cancel before the next renewal to stop that payment.

Cancellation without a refund keeps your paid access until the end of the subscription period you already paid for. It does not itself refund the current payment. Human-only play stays free when paid access ends.

There is no free trial. If a renewal payment fails, you cannot start new paid AI games; games already underway can finish.